Frequently Asked Questions

General Questions

What is ElementKits, and what services do you provide?
ElementKits specializes in installation and customization services for Elementor template kits and themes, focusing on tailoring existing products to fit your unique needs. We also work with HTML static sites and other technologies such as Webflow and Webstudio to deliver personalized web solutions. Visit our About Us page to learn more about what we do.

Do you create Elementor template kits or themes?
No, we don’t create template kits or themes. Instead, we focus on customizing and installing existing ones to meet your unique needs.

How do I get started with your services?
You can begin by visiting our "Our Process" page or reaching out to us through our contact page.

What makes ElementKits different?
Our team specializes in delivering highly customized solutions while ensuring seamless installation of existing template kits and themes. We prioritize customer satisfaction at every stage.

Who can benefit from your services?
We serve individuals, small businesses, and enterprises looking for tailored web development, from e-commerce to personal websites.

Can I see examples of your work?
Yes, visit our service pages for insights into our expertise, such as Full Custom Web Development.

Do you offer consultations before starting a project?
Absolutely! We provide consultations to understand your goals and recommend the best solutions.

Can you help with website redesigns or upgrades?
Yes, we specialize in refreshing and upgrading existing websites to give them a modern and professional look.

Do you only work with Elementor-based websites?
While our primary focus is Elementor, we also work with other platforms, technologies, and themes such as HTML static sites, Webflow, and Webstudio.

How can I contact you for inquiries?
You can reach us through our contact page, via Telegram at https://t.me/elementsdev, or through our ticket system for existing customers.

 

Customization and Services

Can you customize any template kit or theme?
Yes, we can work with a wide variety of template kits and themes to meet your unique requirements.

Do you provide services for e-commerce websites?
Yes, we specialize in e-commerce solutions, including fully customized online stores. For example, we offer Flatsome-based e-commerce development.

Do you offer content creation or design services?
While our focus is on customization, we can assist with basic content integration and recommend resources for content creation if needed.

What if I want to add new features to my website later?
We offer additional customization and upgrade services to add new features or functionalities as your needs evolve.

Can you customize a multi-language website?
Yes, we can help integrate and customize multi-language solutions using supported plugins.

Do you handle SEO optimization?
We can help with basic SEO setup, including meta tags, alt text, and URL optimization. For advanced SEO, we recommend specialized agencies.

 

Process and Timeline

What is your development process?
Our process includes consultation, planning, customization, testing, and delivery. Visit our "Our Process" page for more details.

How long does a project take?
Project timelines vary based on complexity. We provide an estimate after discussing your requirements.

Do you involve customers during the process?
Yes, we maintain regular communication to ensure your project aligns with your vision and expectations.

Can I request changes during development?
Yes, minor changes can be accommodated. Significant adjustments may affect the timeline and cost.

What happens if there are delays in my project?
We’ll communicate promptly if any unforeseen delays occur and work to resolve them quickly.

 

Policies and Guarantees

What are your terms of use?
Our detailed terms of use can be found here.

What is your refund policy?
Please refer to our Refund Policy for details about cancellations and refunds.

Do you offer any guarantees for your services?
We guarantee high-quality customization and deliver solutions that meet your agreed-upon requirements.

Do you provide support after the project is completed?
Yes, we offer post-launch support to address any issues or updates you may need.

 

Support and Maintenance

How can I contact you for support?
You can reach us via our contact page, Telegram at https://t.me/elementsdev, or use our ticket system for existing customers.

Do you provide ongoing maintenance?
Yes, we offer maintenance services to keep your website running smoothly and up-to-date.

What should I do if my website encounters issues?
Contact our support team immediately. We’re here to help resolve any problems.

Can I upgrade my website after launch?
Yes, we provide additional services to upgrade and expand your website’s features over time.

 

Pricing and Payments

How much do your services cost?
Pricing varies by project scope. Contact us for a custom quote tailored to your needs.

Do you offer payment plans?
Payment terms can be discussed during consultation to accommodate your budget.

Are there additional costs I should be aware of?
Additional costs may include domain registration, hosting, or premium plugins. We’ll clarify these upfront.

Do you provide invoices for your services?
Yes, we provide detailed invoices for all transactions.

 

Licensing

What are your license terms for delivered websites?
Please review our Licenses Terms for detailed information.

Will I own my website after delivery?
Yes, you will have full ownership of your website and all associated files upon delivery. This includes the right to modify, update, or manage your site as you see fit. However, specific licensing terms may apply to any third-party templates, plugins, or themes used in your project. Please review our Licenses Terms to understand any associated conditions or limitations.